When updating the CUIC report files to 9.1.2, we are getting an error during the import.
[product_name=CUIC][subsystem_exception_info=][tid=http-8444-35][version_number=CUIC_9_0_1_0_0_0_23]: Information associated with the following logged exception 0000024138: 10.116.254.123: Apr 23 2014 10:40:55.624 -0400: %CCBU___________CUIC-3-ERROR: Failed to import report '[CUIC.Template.Agent_Skill_Group_Historical_All_Fields]' : com.cisco.ccbu.cuic.CuicException: A ValueList with this name already exists. Cannot rename new STOCK Valuelist: Skill Groups <- ImportManagerImpl.java:377 [com.cisco.ccbu.cuic.businesslogic.exportimport.ImportManagerImpl.importReportsFromXML] 0000003618: 10.116.254.123: Apr 23 2014 10:40:57.349 -0400: %CCBU_CUIC_MODEL_OBJECTS-3-EXCEPTION: %[EXCEPTION=com.cisco.ccbu.cuic.CuicException: Following 3 reports/categories failed to import. Failed Reports : [CUIC.Template.Peripheral_Skill_Group_Historical_All_Fields], [Skill_Group_Abandon_Answer_DistH], [CUIC.Template.Agent_Skill_Group_Historical_All_Fields] ]: There was an exception that occurred. 0000003619: 10.116.254.123: Apr 23 2014 10:40:57.350 -0400: %CCBU_CUIC_MODEL_OBJECTS-3-EXCEPTION_INFO: %[build_date=Apr 25, 2012 6:08 AM][build_type=rel][exception=com.cisco.ccbu.cuic.CuicException: Following 3 reports/categories failed to import. Failed Reports : [CUIC.Template.Peripheral_Skill_Group_Historical_All_Fields], [Skill_Group_Abandon_Answer_DistH], [CUIC.Template.Agent_Skill_Group_Historical_All_Fields]
I have checked the Administrators Group permissions and both "Execute" and "Write" are enabled. This error has occurred on both the Historical and Real Time report files.
Sorry if I wasn't clear in my original post. This is on UCCE CUIC not CCX Historical Reporting. When updating the report template files to 9.1.2 from 9.1, the posted error occurs while trying to rename the Valuelist. However other report templates installed properly.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.