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FCRasSvr Database Schema CAD

Hi,

we need to access the FCRasSvr database for some custom reports for supervisors.

But I can not find any database schema for that database.

The supervisor want to see the agent report data, also if the agent is logged out in the CSD.

Right now it is only possible to select an agent which is logged in and than expand the agent to the agent state log or agent call log for that specific agent.

kind regards

Markus

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