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Find which side hangup a call

Is there a way to find in UCCX 9.x logs or reports whether a call was disconnected by the caller or the agent?

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Hall of Fame Super Silver

Find which side hangup a call

Yes, you will need to examine the MIVR logs.

Chris

Find which side hangup a call

CUCM CDRs will specify which side disconnected the call. If you have CDR logging enabled I would not recommend searching through the MIVR logs for this information.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
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