We have implemented UCCX 10.5 with Finesse for a customer and have tried to enable internal chat for the agents with no success. According to the Data Sheet, Finesse offers the ability to chat with individual members or the entire team (as there is on CAD).
Any one know if this feature is really supported? Also, is there any guide that can help me to configure this? All I found is how to configure WebChat, feature that we don't want to use since we don't have Social Miner and don't need to chat with external customer.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...