This problem seems to be happen when agent trying to login with the hard phone using finesse desktop, but with the same phone you can able to login with the out of box CTI tool kit or CAD desktop without any issue. If you look in to the Finesse release notes it was clearly mentioned that Finesse agent desktop will not support "Multiline is not supported and must be disabled on all phones" and so you need to change the hard phone setting as "Join and Direct Tranfer Policy set - "Same line enable only" and by default the setting as "same line, across line is enabled"
Can you please let me know what is the setting you have configured under ICM AW ->select PG Explorer ->select cucm pim-> navigate to peripheral tab and look for Agent Phone line Control is single line or ?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...