Finesse - Auto force to Ready status

[lohjintiam]

Hi All,

For Finesse v9 or above, is it possible (out of box / customization) to auto force (not supervisor driven) agent to go Ready status if they are in a particular Not Ready longer than xx minutes?  

Thanks!

-JT-

[david.macias]

Not out of the box.

david

[lohjintiam]

Any ideas to customize it? Using Finesse Desktop APIs?

Thanks!

-JT-

[Gergely Szabo]

Hi,

it is possible, using the CTI Server (or in case of UCCE, there's the option of CTI OS as well).

Some programming is required.

G.