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New Member

Finesse - Auto force to Ready status

Hi All,

 

For Finesse v9 or above, is it possible (out of box / customization) to auto force (not supervisor driven) agent to go Ready status if they are in a particular Not Ready longer than xx minutes?  

 

Thanks!

-JT-

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Not out of the box. david

Not out of the box.

 

david

New Member

Any ideas to customize it?

Any ideas to customize it? Using Finesse Desktop APIs?

 

Thanks!

-JT-

Hi,it is possible, using the

Hi,

it is possible, using the CTI Server (or in case of UCCE, there's the option of CTI OS as well).

Some programming is required.

G.

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