We recently migrated from CAD (8.6) to Finesse (10.6SU2) and are seeing if the "Average Wait Time" metric is a good replacement for the "Average Wait Duration" metric in CSD. One of the differences appear to be that AWT provides a Short Term value and a Long Term value while AWD does not. From what I can tell, AWD calculates this number throughout the day. AWT Long Term is calculated over the last 30 minutes and Short Term is calculated over the latest 5, 10, or 15 minutes. I am trying to figure out how to tell which duration the Short Term calculation is using, but I am coming up empty. Does anyone know how to tell which value it is using?
Going through an old Cisco Live presentation when Live Data was first announced, I was able to find where to set the value between 5/10/15 minutes. It's under System->System Parameters->Live Data - Short Term Reporting Duration.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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