I am anticipating the release of Finesse for UCCX next year. The main reason is that it's web based and doesn't require a client to be installed on an agents or supervisors PC. A feature that I am hoping is incorporated into Finesse is a simpler way for agents to hot desk / hotel. With the current UCCX Agent Desktop, agents are tied to an extension. To hotel or hot desk the agent has to use extension mobility, which I don't think is 100% supported.
Has anyone had experience with Finesse or have any insight into how agents are assigned and managed with Finesse? I'm hoping that the agents are no longer tied to an extension. I've seen mention of hoteling / hot desking in a couple of white papers, but can't find any details about it or how it works.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...