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Finesse logout on disconnect

I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out.

 

I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are using CCX v10.5.

 

Cheers

Oli

2 REPLIES
New Member

To confirm,Finesse client in

To confirm,

Finesse client in CCX 10.5 does not have a function to change the agent state on browser close/crash.

The agent will remained logged in and ready if this should happen.

New Member

Were you ever able to log an

Were you ever able to log an agent out if the browser is closed vs. "not ready"?

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