Finesse silent monitoring vs CUCM whisper coaching
My understanding is both of these function uses the same resources from CUCM which is the BIB. And the only way to do whisper coaching is through CUCM. So for all the supervisory function (silent monitor, barge, intercept), they will be able to use Finesse Supervisor but when they want to do whisper coaching they will need to use the IP Phone directly by doing silent monitoring first then do whisper coaching. Is that the correct flow?
If setup in such a way, will there be any conflict between Finesse & CUCM?
Parsec’s MARS Silent Monitor & Coaching application for Cisco Unified Communications Manager allows a supervisor to silently monitor & whisper/coach to a monitored agent during a conversation between an agent and a customer without the customer or agent knowing that he/she is being monitored. The application does not require Cisco UCCX for enabling the monitoring feature in CUCM.
Check the discussion : https://supportforums.cisco.com/document/12296686/silent-monitoring-coachwhisper-cisco-call-manager-without-need-uccx
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...