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Finesse UCCX Inactivity Sign-Out

Hi,

Is there a setting to Sign-Out an agent automatically after x number of hours of inactivity or not ready.

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There is no auto sign-out

There is no auto sign-out based on time.

I am curious to know why you want this? If agent is not ready, then they are qualify to receive calls any way. If the agents are ready, but not doing anything, that means, you dont have enough inbound or outbound calls any way, but they need to be stay ready if in case there is call. Please let me know your requirement behind this.

Abu

The reason behind the request

The reason behind the request is I have a function that looks at agent login into a CSQ. If the agent is login but not ready it's considered as being login. I could count the busy + talking + etc but this isn't the purpose of the function.  

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