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Finesse work flow Problem

To Finesse Experts,

    I am now using Finesse 10.5 and want to set a workflow to match a specific word from the ecc.variable or a specific ANI, so that a webpage is pop up.

But, I have 2 difficulties:

1.) What is the format of the value that I should filled in ?

I have tried:

user.ecc.auth   Is Equal to    Fail

user.ecc.auth   Is Equal to    "Fail"

But they didn't trigger the action.

2.) Which variable should I use for getting ANI?

Is there still have default variable for the ANI?

Thanks.

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