<br /><br />Can somebody suggest a software to record & save the prompt directly in Cisco format without having to set the format manually to Cisco supported format manually while saving.
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<br /><br />or
<br /><br />Is there any way I can fix the format of sound recorder using some registry keys for sound recorder or any other software to pick up automatically Cisco supported format while saving.
Two easy ways:
1) Use the Unity Media Master control on either PCA or Unity Administration. Record a prompt and then "Copy to file..." The file will be a G.711u WAV file (assuming Unity is set to G.711u).
2) Write a CCX script that makes a recording and uploads it to the prompt repository. There may be one already built in the "script repository": www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide/script_repository.zip