Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

– for ipcc v8 – can we do ad integration so that the agents log in with ad credentials to the agent desktop?

– for ipcc v8 – can we do ad integration so that the agents log in with ad credentials to the agent desktop?

3 REPLIES

Re: – for ipcc v8 – can we do ad integration so that the age

Yes, because UCCX auths through CUCM, and CUCM can auth with AD.

So, the answer is, integrate your CUCM with AD, and UCCX will automatically auth with AD as well.

Edit: I should also mention, usernames are case sensitive.  So, in an organization where users login ID's are like : Aholloway, they may not know this, because AD authentication via Windows login is not case sensitive.  Now, you will be introducing a system that is case sensitive, and the users will need to either be retrained on how to properly login, or the Sys Admins will need to batch change all the login ID's so they are lower case.  This has been a very common problem for me in my deployments.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Green

Re: – for ipcc v8 – can we do ad integration so that the age

FYI  - "ipcc v8" is not the product name. UCCE 8.0 is actually closer to "IPCC" than what you really want, which is UCCX 8.0 (Unified Contact Center Express).

I opened this post because of the subject line. If it had said "UCCX 8.0" I probably would have passed.

Regards,

Geoff

Re: – for ipcc v8 – can we do ad integration so that the age

Good point G.

I suppose I made an assumption, that the OP was referring to UCCX.  They could have meant UCCE, and if they had stated that correctly in the subject, I too would not have clicked this link.

You stay on your side of the DMZ, and ignore my tunnels into your country.

=)

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
265
Views
0
Helpful
3
Replies