Re: – for ipcc v8 – can we do ad integration so that the age
Yes, because UCCX auths through CUCM, and CUCM can auth with AD.
So, the answer is, integrate your CUCM with AD, and UCCX will automatically auth with AD as well.
Edit: I should also mention, usernames are case sensitive. So, in an organization where users login ID's are like : Aholloway, they may not know this, because AD authentication via Windows login is not case sensitive. Now, you will be introducing a system that is case sensitive, and the users will need to either be retrained on how to properly login, or the Sys Admins will need to batch change all the login ID's so they are lower case. This has been a very common problem for me in my deployments.
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