Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Force Answer

Does anyone know if IPCC express has the ability to force answer a call for an agent? When the call is pushed to the resource he hears a beep in his head set and the call is live.

This is in reference to the "Select Resource" step inside the script.

4 REPLIES

Re: Force Answer

Look into auto answer. When you setup CSQ i think you can define it there.

good luck.

New Member

Re: Force Answer

Thanks for the suggestion, I only have the option for "Automatic Work" or "Wrap up time". Does anyone else have any thoughts?

New Member

Re: Force Answer

Did you think about enabling autoanswer on the line level, in CCM admin?

Green

Re: Force Answer

Yes - enable auto-answer in CUCM on the contact centre line. That gives you the beep in the agent's headset.

Regards,

Geoff

185
Views
0
Helpful
4
Replies