Force UCCX agents to enter full credentials on Cisco Agent Desktop logins
Currently CAD "remembers" the ID and extension of the previous user and populates these fields when launched. Is there a way to make it forget, thus forcing agents to enter the complete login information? I've noticed that after an upgrade, many of the agents have forgotten the specifics of their usernames and extensions making for a long morning preceded by a long night after UCCX updates. TIA
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...