I have one environment which received calls to their Front Desk receptionists. If the caller needs to be transferred to a scheduling agent, the front desk staff will simply transfer the caller to the IPCC trigger.
The problem is that the delay caused by the front desk staff pressing the button sequence to transfer the caller results in the caller arriving into the prompt a few seconds (random time based on how fast the receptionist depresses buttons to execute the transfer) into the prompt confusing callers.
How can I impose a few second delay so that the transferred caller always hears the beginning of the prompt?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...