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Functions Call manager express

Hi,

I have a contact center express with standard licenses and over call manager express.

Can i can change the calls flow via web like in Call manager express CUE or is only for premium licenses?

Do you know any link where i can find it?

Thanks

1 REPLY

Functions Call manager express

Hi Zamoranoco,

You can change the call flows i.e.UCCX scripts by using the UCCX Editor. You need to install the Editor from UCCX Admin->Tools->Plugin page on the supported client platform.

You can use the UCCX Admin user to login into this UCCX editor and make changes.

Please refer the UCCX Scripting guides from the below link,

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

For supported UCCX Editor client platfrom refer the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps.

Anand

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