I am trying to set up a demo environment for CVP, but didn't get much success in gatekeeper configuration. The problem is in CVP agent transfer, the call gets CVP treatment without problem. when zero out for agent, the label is returned to voice browser, VB should contact CCM to ring agent's phone, but it doesn't happen, however I can see agent is reserved state from CTIOS desktop, hard phone doesn't ring.
1. Because if your CM trunk is set to register with the gatekeeper using 3#. Basically, when you use the "SetSigDigits 1" command in the VB Admin CVP will strip the first digit that comes in, and then when that call is sent outbound it prefixes that digit back on with a #. So any calls that CVP transfers outbound will have the the first digit prefixed plus a #. For example, if your DNIS for your CVP script is 4000, CVP will get 34000. CVP strips that digit, but stores it along with that call. If an agent is then selected, agent with extension 5000 for example, CVP requests to the gatekeeper using 3#5000. The gatekeeper recognizes that the CallManager is registered using 3# so it knows to send the call to CallManager extension 5000.
2. In VB Admin use the command "SetTechPrefix 2#"
3. 1# you can use to register gateways with the gatekeeper so you would put 1# on your gateway interface.
Thanks, again Andy, this information really helps me understand the call flow. However I still can't make it work, The voice browser log shows "ERROR: Received Admission Reject from H.323 Gatekeeper". I guess I missed something in gatekeeper, would you mind to share your gatekeeper configuration?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...