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New Member

Generate Call Center Reports

Currently have CCM 4.2(sr3) deployed with 3 call center agents, how do I generate a report detailing weekly, monthly etc statistics?The extensions are configured as CTI route points.

2 REPLIES

Re: Generate Call Center Reports

The reports are going to come from the call center side, is this express or enterprise. IPCC?

Thanks,

Chad

New Member

Re: Generate Call Center Reports

We have CCM 4.2(sr3) Enterprise deployed.

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