Re: generate message to supervisor when queue is full
I've considered using using the Get Reporting Statistic step to check for calls in queue/available agents (etc), and then sending an e-mail to a Supervisor based on pre-defined thresholds. However, I probably need a mechanism to prevent repeated e-mail alerts as new calls enter the queue, perhaps through the use of a session variable which holds a flag to determine whether a warning message has been sent to the Supervisor.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...