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Generated prompts

Hi,


we are using uccx 8.5 environment.

I need to replace the system prompts for playing back the number through Generated prompt step.


As per suggestions given in few forums, in CCX admin system parameters, overrided the property " User Prompts override System Prompts" to "enable".

Uploaded the number prompts in prompt management in following directory structure en_US\Gen\Number. I have placed the relavant prompts like 1.wav, 2.wav etc.


When I tried to playback the the number 1 using Generated prompt step, the newly recorded prompts are not playing.

However if I try to play the prompt as System Prompt (SP) it is playing the updated prompt. Find the sample script below.


!https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/65707/scriptSample.bmp|_mce_src=https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/65707/scriptSample.bmp|alt=scriptSample.bmp|class=jive-image|src=https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/65707/scriptSample.bmp!

If I want to make the recorded prompts to be reflected in Generated Prompts, where should I place the prompts.


Any help regarding this is greatly appreciated.



Regards,

Indumathi.P




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