get a concatenated prompt with different languages in UCCX
I want to concat 3 prompts files which is the same announcement but different languages. I want to make the 3 files the same file name and put under different language folder for easier management. (e.g. en_US\greeting.wav and zh-CN\greeting.wav)
I tried to use a container prompt step and use concatentation but it seems didn't work. Is there any smart way to achieve the goal???
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...