Get all calls that are answered or not with in Service Level

[Ali Djerroud]

Hi Team,

Need some help  for UCCE 7.5

Is it possible to have details of all calls  that are answered or not  with in Service Level from  HDS (T_termination_Call_detail or other table).

We jhave SL on CallType of 20/80 ..

Regards.

[fabien_damien]

Hello Ali,

were you able to find an answer your question? from termination_call_detail i could see that all calls are not answered within service level. are you facing the same issue?

Thanks.

[david.macias]

I don't know if this is in the 7.5 schema, just haven't checked, but in the 10.x schema there's a column in the TCD called something like answered within SL, can you check if you have this column available to you?

david

[fabien_damien]

yes David, i have it, and my problem is that all values of that column are 'N'.

do you have the same issues?

ICM version is 10.5

thanks.