Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Get Call Contact Info Issue

We have UCCX 7.0 with UCM 7.02. We have a specific number that gets routed to our main call center during the day but after hours they would like this number routed to it's own voicemail box. We've been unable to get this to work with UCCX.We have put a Get call contact info step which matches the number with the IF(CAlledNumber) = . If the condition is true we would like to send this call to voicemail for the number called. But if we put the vm pilot number in there it does not route to the specific mailbox of the number called. We even have a rule in UCM that says *xxxx routes to the voicemail box of the number dialed. Howevever UCCX does not like the * before the 4 digits. How can we accomplish this?

I've attached our a screenshot of the script. Anyone have any ideas?

1 REPLY
Super Bronze

Get Call Contact Info Issue

Hi

You can work around the lack of * support by putting in another translation pattern using any old free DN like 1234.XXXX and discarding predot, then sending to the *XXXX pattern or some similar variation.

Alternately send the call out to a DN that is CFA'd (permanently) to voicemail. Then assign that DN as a second number on the phone to anyone who needs to manage that voicemail and they'll get notification of voicemail on that second line button.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
302
Views
0
Helpful
1
Replies
CreatePlease login to create content