Option 1:
you can edit/re-record the prompt to ask user to press # after the user is done pressing the extension or even single digit (1).
# is the default terminating digit for get digit string.
Option 2:
Else you can get rid of the message "are you still there" by replacing it with a blank prompt.
This can be achieved by enabling "User Prompts override System Prompts " from system paramters.
post that you will need to upload files in the following path in prompt repository
en_US/SNU/still_there.wav
en_US/UserDialog/still_there.wav
Where en_US is the language folder.
NOTE:still_there.wav here is blank wav file.
Change of system parameter has to be manually done on both nodes.
Engine restart is needed, on both nodes incase of HA
Else you can tweak the settings as per this forum
https://supportforums.cisco.com/t5/contact-center/quot-are-you-still-there-quot-prompt/td-p/2064700
HTH
Chuck
