I have a get digit microapp in CVP 8.5 and icm 8.52. My configuration parameters are as follows:
my prompt is "Please enter your account number, if you do not know your account number press *."
If someone presses *, then the call will exit out of the X branch of the network vru script node and I have a custom prompt that says please make a selection. I have tried to invoke some logic before playing the make selection prompt so that if they had entered * then continue to process the call without playing the prompt. However, the check to see if they entered * returns false and it looks like it does not realize that a * was entered.
Has anyone encountered this before and what has been done to program around it, thanks.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...