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Community Member

get priority info

Hello, i have Cisco UCCX 5.0 premier, cani get priority info from the script?

i really need this feature

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VIP Super Bronze

Re: get priority info

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VIP Super Bronze

Re: get priority info

There is a Priority step that you can use to assign a priority to a contact when it is queued. If this is not what you are asking for, please be more specific.

Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference 7.0(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

Community Member

Re: get priority info

no no, set priority - i know this, i mean , i what to get priority info from the script and then using set call enterprise info display information about priority on CAD

sorry for my english

i hope you understand

VIP Super Bronze

Re: get priority info

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