get priority info

[Sergey Tregubov]

Hello, i have Cisco UCCX 5.0 premier, cani get priority info from the script?

i really need this feature

[Jonathan Schulenberg]

There is a Priority step that you can use to assign a priority to a contact when it is queued. If this is not what you are asking for, please be more specific.

Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference 7.0(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

[Sergey Tregubov]

no no, set priority - i know this, i mean , i what to get priority info from the script and then using set call enterprise info display information about priority on CAD

sorry for my english

i hope you understand

[Jonathan Schulenberg · Accepted solution]

Configuring Enterprise Data has been explained on this thread many times. Please run a search for it.

One example:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB?cmd=display_location&location=.2cc1c7b2