I am doing a script for a group that primarily want calls routed to each agent by asking callers to enter the extension of the person they are trying to contact.
I use a Get Digit String step to get the desired extension.
I then use a Get User step to return the user based on the extension entered ... this returns a variable of type USER.
I then want to use a Get Reporting Statistic step to check on that particular agent's state READY, NOT READY etc before trying to send the call directly to the user or send the call to a general helpdesk queue if the agent is NOT READY etc.
My problem is the Get Reporting Statistic step (which I am using with the Report Object : Report IPCC Express) only wants a variable of type STRING as the row identifier. I have the user information returned from the Get User step stored in a variable of type USER and thus cannot use this information as i only see the STRING variables to choose from.
Is there a simple way to convert this into a string ... the value returned is in the format USER[jsmith].
It seems perplexing that i have returned the user information but cannot now use that information to simply use in the Get Reporting Statistic step.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...