For IPCCX, I am wanting to write a custom EWT calculation to better make routing decisions.
We want to be able to report on the agents in Work, Talking, and Not Ready Mode.
In the script we are doing a Get Rep Stat step to get the number of Working Resources. When we do this, we are getting a (0) back as the number, even though in the Supervisor desktop we are showing multiple agents in the Work state.
I need to know why we can't get the correct data from the IPCC.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...