The IVR scripts are not used for wallboard integrations. This is done through a SQL ODBC connection from another server. Supported/allowed table queries are limited though; you will not be able to show the details of what contacts are waiting within each CSQ, only a sum of what is happening in each CSQ. The wallboard can show essentially the same things that CSD does for a CSQ.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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