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Community Member

Getting disconnect reason for Call Consult Transfer in CCX Editor

Hello,

I'm using UCCX 8.5, is it possible to get disconnect reason for Call Consult Tranfer element in CCX Editor?

Regards,

Maxim

1 REPLY
Super Bronze

Getting disconnect reason for Call Consult Transfer in CCX Edito

Hi

The call goes to the success, busy, invalid, timeout or unsuccesful branches depending on the call result.

That is as granular as you can get - so you can tell if the called endpoint is 'busy' and perhaps retry, but if it fails you can't really get the specific reason.

Aaron Harrison

Principal Engineer at Logicalis UK

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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