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New Member

Getting error message "Could not update the user on the CallManager"

Hi,

I get the following error message when I try to add a new JTAPI Trigger (Right next to the DN I added):

"Could not update the user on the CallManager"

Thanks.

3 REPLIES
Silver

Re: Getting error message "Could not update the user on the Call

There may be problem in any one trigger. Remove the defective trigger and route point and create new trigger.

New Member

Re: Getting error message "Could not update the user on the Call

Check if this DN is being used before, or not deleted well from the system.

Confirm by adding another DN should pass without any issue.

Regards,

Ahmed Rizk

New Member

Re: Getting error message "Could not update the user on the Call

I recently received this error. It was caused by the jtapi and rmjtapi users being misconfigured.

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