We're planning to upgrade from IPCCX 4.0(2) to 8.0. I see that to get to 8 I have to come from version 7.0. To get to 7.0 I need to upgrade from 4.0(5). That all makes sense. However, I can't figure out how to patch from 4.0(2) to 4.0(5). When I go to the "Download Software" section of cisco.com, under "Cisco Customer Response Solution Software Releases", the latest 4.0 is 4.0(5)SR2. However, in the release notes, it says:
NoteCisco Customer Response Solutions (CRS) Service Release, ccrs-4-0-5-sr2-044.tar, should only be installed with Cisco CRS 4.0(5/5a), 4.0(5/5a)SR1 (with or without ES applied).
Version 4.0(5)SR1 is listed as well but it has similar warnings in the release notes. The only other 4.0(x) options are 4.0(4)SR1 and 4.01(SR).
So, what file do I need to use to get from 4.0(2) to 4.0(5)?
If that does not resolve your issue, Cisco has a process in place, where such requests are handled by our Customer Service department. Customer Service representative will be able to verify your entitlement and ship out the CD/DVD.
You can contact Customer Service through one of the following ways.
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