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Gila Wallboard Overall stats not correct

I am having an issue where the Overal Stats don't reflect the queue stats for abandoned calls.  The abanonded calls appears to only reflect the data from one of our CSQ's.  I have ran the sql queries and the information that is displayed is correct in the tables.

I am using

SELECT * FROM RtICDStatistics

to get the abandoned calls.  When I run

SELECT CSQName, loggedInAgents, availableAgents, callsWaiting, callsHandled, totalCalls, callsAbandoned, convLongestWaitDuration, endDateTime FROM RtCSQsSummary ORDER BY CSQName I see abandoned calls in both CSQ's.  It appears as if the total from the last one is what I am getting for the overall stats.

Thanks,

Joe

1 REPLY
New Member

Gila Wallboard Overall stats not correct

Joe,

Maybe it is time to switch to 2Ring DASHBOARDS & WALLBOARDS - www.2Ring.com/DW, there is a free trial that you can have up and running in 5 minutes or less.

Michal, 2Ring

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