I am having an issue where the Overal Stats don't reflect the queue stats for abandoned calls. The abanonded calls appears to only reflect the data from one of our CSQ's. I have ran the sql queries and the information that is displayed is correct in the tables.
I am using
SELECT * FROM RtICDStatistics
to get the abandoned calls. When I run
SELECT CSQName, loggedInAgents, availableAgents, callsWaiting, callsHandled, totalCalls, callsAbandoned, convLongestWaitDuration, endDateTime FROM RtCSQsSummary ORDER BY CSQName I see abandoned calls in both CSQ's. It appears as if the total from the last one is what I am getting for the overall stats.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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