Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Gila Wallboard Time in State isn't correct

I am having an issue where the time in stat isn't correct.  I am looking @ supervisor and watching the agent status and the times are not the same.  I have tried to modify the

intStatusSeconds = DateDiff("s",EventHappenedDateTime,CurrentDateTime) parameter but I can't get it right.  Can someone help on what needs to be done to make this reflect what is actually occuring?

Thanks,

Joe

1 REPLY
New Member

Re: Gila Wallboard Time in State isn't correct

I have resolved this issue by putting the server in the same timezone as the UCCX server and changing the intStatusSeconds line to

intStatusSeconds = DateDiff("s",(EventHappenedDateTime-0.25000),(CurrentDateTime)

Thanks,

Joe

208
Views
0
Helpful
1
Replies
CreatePlease to create content