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New Member

Gila_WallBoard

Hi everyone I am new to this forum.i am using UCCX 9.0.2 I need to add some details on gila wallboard like Company Logo and Service leve, My client has Approx 7 Queues and Want to see service level of each Queue  as well as Over All Service Leve plus there are some issues i am faicing on my wallboard

Issues

1) wrong data reflected in TimeInState: on agentstate.asp page e.g. like if agent's state is change from logout to login it takes quite long to update the time appearing in TimeInState column

2) The data reflected in calls handeled add 1 or 2 calls automatically every day e.g  start of day 1 calls handeled 1.

start of day 2 calls handeled 2.since no agent is loged in but it still shows something in calls handeled column.

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2 REPLIES
New Member

Gila_WallBoard

Hi,

Can you cross check some data with real time reporting tool and see if both wallboard and RTR display the same. Also if possible paste your queries.

Sumit Solomon

New Member

Gila_WallBoard

Hi there,

Maybe you could switch to a user-friendly solution 2Ring DASHBOARDS & WALLBOARDS - www.2Ring.com/DW - there is a free trial available that you can have up and running on 5 minutes or less.

Michal, 2Ring

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