Is there a way to give a supervisor the ability to record prompts without the need for a CCX admin? We have a new supervisor in our call center and she says that in her previous job, she was able to dial a number on her phone and use unity to record prompts for the call center prompts that were configured in the application/script. I asked if she was referring to VM prompts and she said no, this was a service that was setup so she could re-record the main greeting prompts to a script if she needed to. And she didn't have to go through a CCX admin to do so. This sound familiar to anyone?
yes , you can definetly record prompts by dialing into a number without login into admin page of UCCX.
basically you have to use CCX script to do that for you.
then you can create an application , assign a trigger and assign the record prompts script on it and supervisors can record the prompt by calling in , and then you can save them on UCCX once they are recorded.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...