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Give Users ability to opt out to Voice Mail while in queue

While users are in a queue they will eventually hear a message stating that they can press "1" to leave a voice message. Once the message times out users are no longer able to press 1 (since the menu object has timed out). What can I do in the script to allow users to press "1" at anytime while in the queue to be directed to voice mail?

1 REPLY
VIP Super Bronze

Re: Give Users ability to opt out to Voice Mail while in queue

The "at any time" request has been asked MANY times on the forum. Please search before opening a new thread.

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