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Global Phone book and Desktop Administrator

Does anyone know where the information is stored when creating a global phonebook in Desktop administrator?


Re: Global Phone book and Desktop Administrator

To save and restore a personal phone book:

1. In Windows Explorer, navigate to the Cisco\Desktop\config folder and locate the personal.csv file.

2. Move the personal.csv file to another folder on your PC.

NOTE: This folder must not be underneath the Cisco folder, or it will be

removed when you uninstall the old version of Agent Desktop.

3. Install the new version of Agent Desktop.

Cisco Desktop Product Suite 4.4: Installation Guide 2-34 October 1, 2002

At the end of the install, you will see an informational dialog box that reads, If you have saved a personal phone book, you may now restore it to the

folder \Cisco\Desktop\config.

The exact folder location shown in the dialog box is the location to which

you have installed Agent Desktop.

4. Click OK to close the dialog box.

5. After the installation is finished, move the personal.csv file to the config


The personal phone book is now saved to the new version of Agent


Post-Install Tools

You can reset your systems Directory Services settings with the Reload LDAP Settings post-install tool.


NOTE: The application does not reinstall the server applications.

This URL should help you:

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