I'm sending notifications to my email when a chat abandons in WIM 4.4 The notification comes thorugh fine, but it is showing a chat start and chat end time, both in GMT. Can't find much info in the admin guides for this product that would direct me towards the right place to look. I have confirmed that the Business Calendar Timezone setting for department is configured (GMT - 5:00). I sent a test and put the time in it in EST. However the system timestamp keeps coming up in GMT (see below). Anybody know how to resolve this issue?
Chat started at 17:37 12 Jan 2012 Andy : This is a test chat for abandon notification 1/12/12 @ 12:37[An agent will be with you shortly.]Andy : Waiting for somebody to answerAndy :NOBODY IS ANSWERING Andy : Terminating[Customer Andy has left the session] Chat ended at 17:38 12 Jan 2012
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...