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Grammars in uccx script

Any body please help to create and upload grammar into uccx script in script editor

13 REPLIES

Grammars in uccx script

Hi,

can you please give us the UCCX version and the ASR type and version.

G.

Grammars in uccx script

UCCX version is 8.5.1

I dont know which ASR version. From where i can find it

Grammars in uccx script

Hi,

well, you can find it out from the person who manages it.

What kind of ASR is that? Nuance?

G.

Grammars in uccx script

Hi,

I am not using any ASR system

Grammars in uccx script

Okay, can you tell me what you need grammars for.

G.

Grammars in uccx script

i need to take dtmf inputs

Grammars in uccx script

OK, let me get this straight. You are using VXML, right? I mean, the VXML browser functionality of UCCX?

G.

Grammars in uccx script

Ya..

Grammars in uccx script

Why?

By the way, DTMF digits are builtin, so would do but I just wonder why you are not using the UCCX Get Digit String step? Using VXML for DTMF input seems to be an overkill.

G.

Grammars in uccx script

k.but i used Get Digit String. i dont know whether i am getting the dtmf entered into the string variable i am using. Could you please help me to play back or view back the dtmf i entered.

Grammars in uccx script

Hi,

do reactive debugging and "Step Over" in Script Editor.

You don't need VXML.

G.

Grammars in uccx script

i also used create generated prompt to play back the variable.

but it is not playing.

my settings.please verify

Grammars in uccx script

Hi,

reactive debugging is your best friend. You can watch the variables change in real time.

G.

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