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Group ID in the CRS and ICM

Hi All;

The Group ID in the "JTAPI Call Control Group" Configuration must be same as the ID of the trunk group at the ICM configuration for the translation route that will be used with the VRU?

Any advise?

Regards

Bilal

1 REPLY
Anonymous
N/A

Re: Group ID in the CRS and ICM

The trunk group ID (ICM configuration) should match the JTAPI Call control group ID (IP IVR configuration).

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/c7overvw.html

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