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Group reset option UCCX 9.0

Does anyone know if there is a group reset option available in CSD of this version of CCX ? Group reset means when supervisor move the agent around according to the needs. Then hit the reset button it would move them back into there default configuration or CSQ's. Avaya has this option.           

2 REPLIES
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Re: Group reset option UCCX 9.0

Unfortunately no, supervisor would need to make the change again.

Chris

Sent from Cisco Technical Support iPhone App

Re: Group reset option UCCX 9.0

Saeed,

What is the timeline for having this requirement available? While there is no built in feature functionality to facilitate this, it would be possible to provide equivalent functionality. Contact me if interested.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
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