Does anyone know if there is a group reset option available in CSD of this version of CCX ? Group reset means when supervisor move the agent around according to the needs. Then hit the reset button it would move them back into there default configuration or CSQ's. Avaya has this option.
What is the timeline for having this requirement available? While there is no built in feature functionality to facilitate this, it would be possible to provide equivalent functionality. Contact me if interested.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...