We wrote all custom reports for one of the call centers using our UCCX deployment. One problem we see we will hit in the future is DST. We suggested they use UTC but they wanted to see the call data based off of EST timezone. Right now we are okay because we use -5 to get the correct data but come March we are wondering how to address the issue. What options do we have? How are other people handling DST with the SQL queries for custom reporting? I see that the HR client will determine this based off of the local computer time then gives you the option to use UTC. We have all of our queries in an Excel document that the customer just needs to open and select Refresh All to update their data.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...