Hardware validation fails for UCCX 8

[mlundbom1]

Hi,

Attempting to install UCCX 8 on a MCS-7835-I3-CCX1 (purchased from Cisco, not on an equivalent...), but hardware validation fails.

hssi_errors/hssi_api_validation_err reports "No Idea about this hardware in HSSI mode" and hssi_errors/supported_error_message reports "Mismatch Manufacturer: expected VMware found IBM".

Anyone seen this or similar issue?

[anubhati]

Hi

Can you confirm if the box has at least 146 Gb hard disk and 2 Gb of RAM, also  have you performed a media check to confirm if the disk is ok ?

Regards

Anuj

[mlundbom1]

Hi Anuj,

Thanks for your reply. Had to crosscheck the disks onsite, but yes, it is 146GB.

hw_info reports Total_enabled_Memory_Mb = 4096.

I have not seen the question abt verifying the media? I'm familiar with the question and procedure, but it didn't pop up.... (just crosschecked in a VM, where it installs fine btw).

Do you have any idea why this is occuring?

/M

[Pablo Leiva]

Hi!

It seems to me that the system is incorrectly recognizing the install as VMWare.

Please check that the server hardware completely matches with the configuration described in Table1:

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/data_sheet_c78-564635.html

If you confirm that, try reseating the memory modules and make sure the HDD are properly attached. If still doesn't work, maybe it could be a hardware problem. Do you have another server to test it? If not, you might want to open a TAC case which is the only way to get a case opened with IBM. IBM support might have other ways to run POST tests or check for other hardware problems.

HTH

Pablo

[mayurjdpatel]

I am also having similar problems but during installing on a VMware vSphere 4 virtual machine. I have tried the 300 agent template available and I have also tried manually configuring the disks on SCSI 0.0 and SCSI 0.1 controllers each set to 146GB, 2 vCPUs and 4GB or RAM.

I am wondering whether UCCX 8 is only supported on the Cisco UCS B-Series hardware? I am using SUN hardware which is running vSphere ESXi 4.1. I know Cisco only supports on ESXi 4.0 but all the other CUCS services are running fine in my test lab.

Any ideas please?

[anubhati]

Hi Mayur,

For now UCCX is only tested on VMware ESXi4.0  which can be run only on  UCS B200 M1 /UCS C210 M1 servers

Regards

Anuj

[mayurjdpatel]

Thanks Anuj for your prompt reply.

I had a suspicion this might be the case, so just to confirm am I right to say the installer script is doing a detection for (a) ESXi4.0 and (b) that the VM is hosted on a UCS B200 M1 /UCS C210 M1 servers?

Your thoughts on this would be helpful.

We have a Cisco UCS ucs-c250-m2 server which is still in the box so I was planning to do a dry run of installing ESXi 4.0 on another SUN server and see if might just to the trick.

Thanks,

MP

[chips1999]

I had similar issues with sunfire x4171,so I installed it on vmware workstation and used a converter to put it on ESXi4.1,it looked like all was working fine until I started the integration with the CUCM8,the process finnished fine,and when it came to login in, it gave the "Log on failed - Invalid User ID or Password" I repeated the procedure 3/4 times and still got the same result...I would revert back to a snapshot and try to change 1 or 2 things,but still no success.

Has anyone done a successful integration? what am I missing here?

Brian

[thomascollins]

Are you sure this is the official 8.02 bootable media?  If it's an ISO you downloaded/burned, or an engineering release, it'll only install

on vmware, not on real Cisco servers.

[mayurjdpatel]

Yes, i have the original Cisco disk (we are Cisco partners) and I have created a

ISO image which I am using to install the virtual machine.

Tried a couple of things just to let everyone know:

Installed ESXi 4.1 on a ucs-c250-m2 (rack mount server) and tried to install UCCX 8 (using the iso image) and it still fails.

Now going to try to find a ESXi 4.0 download in order to install it onto the ucs-c250-m2 server and try again.

Report back with my findings.

MP