Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Has anyone seen analog device calls via VG224 lock CTI route points?

Three times in the last 24hrs, I had a cordless analog phone connected to a VG224 place calls that caused route point issues.  Two of the calls were to our service desk (IPCCx - 5.0(2)) and one of them was to our Operators (attendant console).  The calls that were placed to the service desk caused ICD agents to get stuck in 'reserved' state and calls to get stuck in queue.  The call to our Operator froze the operator CTI route point to the point where I had to create a new one. I reset the VG224 this morning, because another cordless phone was getting a fast busy when you'd call it.  Now everything seems to be working fine.

We had this happen to our IPCCx service desk some time ago with a different cordless phone connected to a different VG224.