Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

hello world config issue?

Hello 

 as a beginner .... trying to setup hello world. 

+ Currently i have the call hitting the script but failing in "send to Vru" node .

 - I have IP originated call from IP phone=>CUCM===(jtapi-cti-RP)=> ICM=>

 i do not see the DNIS for the  call in call server logs.

 ... please shed more light in getting this configured...

Thanks in advance

5 REPLIES
Silver

Check the following:1. You

Check the following:

1. You have a Type 10 Network VRU configured

2. You have a label configured for CUCM Routing Client on the network VRU

3. The Network VRU is assigned to either Customer Instance or Default Network VRU

4. You need to create a Router Pattern on the CUCM for the label, pointing to CUCM. Make sure you accommodate the extra numbers for the CORR ID.

This will help you to get the call to CVP. But then, you need more configuration to go further. Try to use the following document that has similar scenario for to play prompt. But, you can easily change to play hello world as well.

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-901/116178-technote-cvp-00.html

 


 

could you please share the

could you please share the logs or rtr, pg(pim,jgw) and CVP(call server)?

 

regards

Chintan

 

 

New Member

 I have first three points

 

I have first three points already in place.... didnt get the point 4.

Did you mean ... i need to create the static route for the vru label in CVP pointing to CUCM.

 

Dear Chintan, enclosed logs

Background:

Iam trying to make IP originated call for my hello world scripting ...... on existing lab setup.

CUCM CTI RP:1212

ICM DN: 1212

Label:2424242424

CUCM IP: 10.128.35.35

CVP CS:10.128.35.44

ICM: 10.128.35.40

i see you have shared pgag

i see you have shared pgag,jgw and rtr logs. but there is no pim log.

also you shared CVP error log only, please do share full CVP logs not only error.

 

but please share below:

 

Pim logs for the incident,

jgw log for the same incident,

rtr log for the incident,

 

CVP call server log for the incident(Not only error log file)

Also i see too many B2b errors for post call survey, did you map incoming CVP dialed number to post call survey DN? if yes did you do save and deploy? if yes did you associate script to that DN?

 

for the hello world application, do you have sip trunk in CUCM pointing to CVP for the VRU label+corrid (e.g pattern 8888888888!)?

 

there will be to many things to look at but, we will closely follow the logs and the things will come up.

 

regards

Chintan

 

Hi,can you tell us more about

Hi,

can you tell us more about the type of IVR. Is it IP IVR or CVP?

G.

79
Views
0
Helpful
5
Replies